A Sixty–Minute Ticket Response Guarantee
All your assistance requests will be dealt with in maximum sixty minutes after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from a sysadmin, we will direct the trouble ticket or the email to the person on duty, in a timely manner and will leave a note to let you know that more time will be needed for arriving at the best solution. If you order the Admin Services package, any of the services included there will be executed whenever you specify.
A Top–Class Customer Support Service
If you need any assistance while using the Web Control Panel or with any of the applications that we have installed on the dedicated web hosting server on your behalf, you can contact the tech support staff anytime via the ticketing system. Additionally, should you need help administering your server, you can make use of the Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard drive space, etcetera.
An Intuitive Help Area
We have provided the Web Control Panel with an exhaustive knowledgebase, which includes extensive explanations of all its features and functionalities. Besides, we have created exhaustive video tutorials that will further show you how to perform a certain task or resolve a typically experienced problem. All the instructional articles and the video tutorials are easily accessible from every Web Control Panel section via the Videos and Help buttons situated in the upper right corner.