Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section included in our Web Control Panel offers a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you could have, they are contributed by our support team of seasoned technicians.

  • Top quality support service

  • How–To Videos

  • If you’d rather see how a task is carried out or how a problem is sorted out, rather than just reading about it, have a look at our compilation of educational video tutorials. They cover a lot of different topics and will help you quickly learn how to work with the Web Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 help desk service and a 60–minute ticket response guarantee. Our knowledgeable customer service technicians will be available 24/7/365 to attend to your enquiries and to remedy any problem that you may stumble upon. Just submit a customer service request from the Help Center and we will get back to you without any delay at all.