Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Resolution Guarantee

  • Our team of technicians will try their best to answer to your support demands within less than 1 hour. If, however, the situation you have come across needs the assistance of our Administrators’ =Department,= we will forward the ticket to the technician on shift and will write a note to let you know.

  • Top quality support service

  • Expert Customer Help And Support Service

  • We will offer you 7 days a week customer help through a super–fast ticketing platform included in your Control Panel. You’ll be able to e mail us at any time about any of the software packages that come installed in advance on your virtual server, including the desired OS, the server management panel and our in–house created Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • A detailed and consistently updated knowledge base is incorporated into our in–house built Web Control Panel. It includes quick tips about how to conduct all of the main web site management jobs. The Help area supplies thorough how to content articles and step by step video guides. You can open the Help section by pressing the Help or Video buttons in the top right corner of each Control Panel section.