The accessibility to the customer and tech support that a cloud web hosting company provides will tell you a lot about the services they supply too. In the event that you're allowed to use just e-mails and / or tickets, you have most likely come across a reseller not the actual website hosting provider. When this is the case, you'll probably have to wait for several days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may have to contact the real website hosting company for additional help. If the supplier provides you with different means of communication with short response time available at any moment, they're most likely the top provider, not just a reseller. Therefore you'll benefit from timely assistance and quality support because they will have immediate access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to be able to communicate with your web hosting company directly by using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

Our Linux cloud web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting solutions before you make a purchase or you're an existing client and you have any kind of question or a issue, you'll be able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any matters which need extra time to investigate and handle. Unlike many other website hosting suppliers, our trouble tickets come with a warranted max reply time of only 1 hour, so whatever the problem is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general questions. Our agents can help you pick the most suitable plan or provide you with info about our servers, to confirm if the system requirements for your web sites are met. When you're a current client, you can also contact us via e-mail or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We warrant that any time you use any of these two methods of correspondence, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other service providers, even big ones, you will be able to compare the response time since it ordinarily takes a whole day for them to address a ticket.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get quick support in general, let alone when you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour reply time guarantee whatever the problem. The service is 100 % free for all problems with the server or the software that was installed from our admins through the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from the billing area or you could send an email, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package from the billing Control Panel.