There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. It’s the least complicated channel of communication for a variety of reasons. In the event that no client support staff representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste large pieces of info without the need to worry about typographical errors, and in case a specific problem needs more time to be sorted out or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which implies that if you need to provide info or to adhere to instructions, you’ll need to use at least 2 different accounts and this number can rise in case you want to administer a handful of domain names. Furthermore, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting packages come bundled with an integrated trouble ticket system, which is an integral part of our in-house created Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same place – payments, files, emails, trouble tickets, etc., eliminating the necessity to go through different systems. In case you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just a few mouse clicks without logging out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will provide you with more info and which may help you solve any particular issue even before you open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was built with one aim in mind – that you should be able to manage everything connected to your account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or confront a difficulty, you can contact our client care staff members on the spur of the moment without the need to go through an entirely different admin dashboard. You can look through your web files or check different settings within your account whilst sending a new ticket or reading the response to an older one. In case you have numerous tickets and you would like to track down a particular one, you can resort to the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in less than one hour irrespective of the essence of your inquiry or issue.