Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting packages come bundled with an integrated trouble ticket system, which is an integral part of our in-house created Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same place – payments, files, emails, trouble tickets, etc., eliminating the necessity to go through different systems. In case you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just a few mouse clicks without logging out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will provide you with more info and which may help you solve any particular issue even before you open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was built with one aim in mind – that you should be able to manage everything connected to your account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or confront a difficulty, you can contact our client care staff members on the spur of the moment without the need to go through an entirely different admin dashboard. You can look through your web files or check different settings within your account whilst sending a new ticket or reading the response to an older one. In case you have numerous tickets and you would like to track down a particular one, you can resort to the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in less than one hour irrespective of the essence of your inquiry or issue.