Should you ever encounter a problem with your site and be incapable of handling it, ask the respective web hosting provider’s help desk staff to help you get the website back online. A prompt solution would be the perfect scenario, but many companies respond within 24 hours and even more, particularly if you’re working with a reseller. Even if the problem can be sorted out quickly, your website may not function satisfactorily or it may not be available at all for a lengthy span of time, so you may lose prospective customers since it’s highly unlikely that anyone will enthusiastically go back to a faulty website. That said, you ought to make sure not only that you can touch base with your hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t proceed smoothly or if you erase something by chance, for instance, the website must be restored swiftly in order to prevent protracted downtime.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting packages include a sixty-minute response guarantee, which goes to say that regardless of what enquiry or issue you might have, we will always be there to lend a hand. In fact, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both sales and technical matters. Our customer support staff representatives are available 24-7, even on weekends and holidays, so you will obtain prompt help whenever you need it. We are aware of how invaluable time can be, so by the time we respond to your ticket or e-mail, we’ll have examined the issue and, if we haven’t found a solution, we’ll provide you with more information about what you need to do on your end, if the circumstances necessitate this. With our support service, you can be certain that there will be someone to lend you a helping hand momentarily, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our blazing-fast support services. You will receive a response to any ticket submitted from the hosting Control Panel or email sent to our customer and tech support staff in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes substantially less time to explore and solve a problem. We will provide you with more info if the solution involves something that should be done on your end. In case you touch base with us during national holidays or weekends, the response time will be absolutely the same and considering that our support team will be at your service 24 hours a day, you will receive timely help for practically any technical, general or billing issue irrespective of what time of day or night it is.