1 hour ticket response
We are focused on offering a prompt and adequate solution to each technical support ticket sent by a client. Our competent help desk support staff members will examine your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average helpdesk ticket response time has proven to be 20 minutes.
A Top–Class Technical Support Service
We’ve got a team of web hosting support techs who are eager to reply to all your queries whenever you require assistance. Almost all our client care staff members have lots of years of experience in the Linux cloud web hosting packages field, which means that you can always rely on prompt and detailed answers to your concerns.
An Intuitive Help Center
Built into the Web Control Panel is an easy–to–browse Help Center section, which offers you a variety of sources of information. You can search through a constantly updated knowledge base featuring web hosting account administration articles and website management articles, check the how–to video tutorials or take a look at the F.A.Q. database.