A live chat is among the ways of communication provided by some web hosting companies as part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand anything as compared to a phone call with a representative. Furthermore, if the issue that you have requires some time to be investigated and dealt with, you will be able to do something different meanwhile instead of just waiting, like you would have to do when you call. You can also use a live chat support service for free as long as you have web accessibility even when your hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

We supply a live chat support service for all of the Linux cloud web hosting packages that we offer and we will support you with almost everything in real time. If you do not have an account with our company yet, we will give you more details about the packages so as to help you to choose the most appropriate plan. In case you are a current customer, we will be able to help you with any general or billing issue as well as with various common technical issues, such as an e-mail address setup in a desktop e-mail client. In case you can't phone us for whatever reason or you are in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Certainly, some matters need more time to analyze and test, so you'll have to open a support ticket to our technicians, still, we will save your time and assist you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so any time you have any kind of questions about our Linux semi-dedicated packages, you're able to get in touch with our customer care team at any moment regardless of whether you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and general questions and issues, but we can assist you with a lot of technical questions too. We can help you pick the optimal plan for your sites in case you don't have an account yet, we can answer all the billing questions or concerns you have or we can help you with setting up your new email address on your PC or smart phone - all of this will be done timely because our live chat service is online all day, each and every day. Every time you need support, you are able to talk to an agent and save a lot of time.